Stored in Canada
Client records, notes, invoices and files are stored on dedicated servers in Canada.
- Your database and files live in Canada
- Backups are kept in Canada too
Security & privacy
Built to protect your clients' health information
You're trusted with sensitive records. Here's exactly how CliniqSync looks after them, in plain language.
Encrypted in transit
Every connection to CliniqSync uses HTTPS, including the booking page and client portal.
- Modern TLS on every page and API
- Calendar links you connect are stored encrypted
Secure sign-in
Passwords are never stored in readable form, and you can add a second step to sign-in.
- Passwords are hashed, never stored as text
- Two-step verification with an authenticator app
Each practice is kept separate
Every request is checked against the practice it belongs to, so one clinic can never see another's clients.
- Access is checked on every request
- Client portal links are private and unguessable
Backed up every day
The database is backed up daily and the backups are encrypted, so your records can be restored if something goes wrong.
- Daily encrypted backups
- Kept on separate storage, also in Canada
Secure card payments
Card numbers go straight to our certified payment processor and never touch our servers. Payments land in your own account.
- Processed to PCI DSS Level 1 standards
- We only see the last four digits and the card brand
AI notes, with you in charge
AI drafting only runs when you ask for it, and nothing is saved until you review and sign the note.
- You review and edit every draft
- Our AI provider doesn't train its models on your data
No health details in email
Reminders, receipts and confirmations never include treatment notes or health information.
- Emails carry times, amounts and links only
- Clients can unsubscribe from marketing emails
Your data is yours
Your records belong to you. Ask at any time and we'll send you a full export of your clients, notes and invoices, including when you leave.
Found a security issue?
Email and we'll get back to you within one business day.
Want the details?
Our privacy policy explains what we collect and why. Step-by-step guides are in the Help Center.