Calendar & appointments
Rescheduling and cancelling
Move or cancel an appointment and keep the client informed.
Reschedule
Open the appointment on the calendar and choose Reschedule, then pick the new time.
Cancel
Open the appointment and choose Cancel. Add a reason if you like; it's kept with the appointment for your records.
Tip
Clients can also reschedule or cancel themselves from the link in their emails. See Client self-service.
Tip
On Pro, a cancellation is a great moment to check the waitlist and offer the spot to someone waiting.
Updated October 12, 2026
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A real person reads every email, usually within one business day. Please don't include client health details.