Security & privacy
Turning on two-step verification
Protect your account with a code as well as your password.
Two-step verification means signing in needs your password and a code, so a stolen password alone can't open your account. We strongly recommend it for anyone with client health records.
- 1Go to Settings → Security.
- 2Turn on two-step verification and choose an authenticator app (such as Google Authenticator or 1Password) or codes by email.
- 3Save your recovery codes somewhere safe. Each one works once if you lose your phone.
When signing in on your own computer or phone, you can tick Trust this device for 30 days.
Important
Lost your phone and your recovery codes? Email support@cliniqsync.com from your account email. For your clients' privacy we verify your identity first, which can take up to 2 business days.
Updated October 12, 2026
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A real person reads every email, usually within one business day. Please don't include client health details.