FAQs & troubleshooting
Quick answers to the questions we hear most.
- Can I add other practitioners or front-desk staff? Coming soon.
- Does CliniqSync submit claims to TELUS eClaims automatically? Not yet; receipts are insurance-ready for you or your client to submit.
- A client didn't get their email What to check when a confirmation, reminder or receipt doesn't arrive.
- Why can't a client book a time today? Usually your minimum notice or working hours.
- Can I use CliniqSync on my phone or tablet? Yes, in your browser. No app download needed.
- Contacting support How to reach us, and what to include.
Still need help?
A real person reads every email, usually within one business day. Please don't include client health details.