A client didn't get their email

1. 1Check the client's email address on their profile for typos.
2. 2Ask the client to check their spam or junk folder, and to add your practice to their contacts.
3. 3If they unsubscribed from automatic emails, they won't get birthday, rebooking or review emails. Reminders and receipts still send.
4. 4Some addresses bounce permanently (for example a closed mailbox). If an email keeps failing, ask the client for another address.

Still stuck? Email support@cliniqsync.com with the client's first name and the type of email, and we'll check our sending logs. Please don't include health details.